Responsible for assisting clients throughout their customer journey. The role will be on a one year definite contract with the possibility of possible renewal. 

Key Result Areas & Accountabilities

• Inbound client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, finance and insurance related queries 

• Responsible for digital media such as facebook pages, messenger 

• Responsible for replying to customers on info and service mailboxes 

• Processing of parts arrival document 

• Outbound calls to upsell service plans and servicing 

• Book services for clients including transport 

• Carry out service pre-calls 

• Carry out any other task as directed by one’s superior 

Essential requirements

• Experience in a customer facing position 

• Familiar with Microsoft Office applications as well as IT proficient 

• A clean police conduct 

• Fluent in both Maltese and English 

• Automotive and/or technical background 

What we offer

• Support from experienced professionals 

• Competitive remuneration package 

• Flexible working arrangement 

• Health insurance 

• Employee referral scheme 

• Monthly treats 

• Employee discounts