Responsible for assisting clients throughout their customer journey.  

Key Result Areas & Accountabilities

▪ Inbound client calls related to servicing, technical enquiries, ordering of parts, sales enquiries, finance and insurance related queries 

▪ Responsible for digital media such as facebook pages, messenger

▪ Responsible for replying to customers on info and service mailboxes 

▪ Processing of parts arrival document 

▪ Outbound calls to upsell service plans and servicing 

▪ Book services for clients including transport 

▪ Carry out service pre-calls 

▪ Carry out any other task as directed by one’s superior  

  

Essential requirements

▪ Experience in a customer facing position 

▪ Fluent in both Maltese and English language

▪ Familiar with Microsoft Office applications as well as IT proficient  

▪ A clean police conduct 

▪ Automotive and/or technical background  

 

What we offer

• Support from experienced professionals 
• Competitive remuneration package 
• Flexible working arrangement 
• Health insurance 
• Employee referral scheme 
• Monthly treats 
• Employee discounts