About Us

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector . The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers.

The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles. 

Reporting to the Value Chain Support Lead, the Service Advisor shall be the direct point of contact for clients.
 
Key Result Areas & Accountabilities:

Greet clients who come for service or mechanical work

Match client requirements with job card

Check in the vehicle on the system and pass on key and job card to workshop supervisor

Book service of which requests are received over servicing mailbox

Upsell service plans and collect payment

Take care of rebooking of appointments, following cancellations

Receive job card and vehicle key from workshop supervisor when service/work is completed, create bill and call client to pick up the vehicle

Welcome client to the showroom and explain in detail repairs or works which have been affected

Upselling on vehicle health check

Checkout of the vehicle through the system

Handling of complaints

Carry out other duties as may be instructed by one’s superior from time to time

 Knowledge & Experience:

Minimum 2-years’ experience in a customer focused environment. 

Candidates must have excellent communication skills both verbal and written.

Possess a clean police conduct. 

Be proficient in the use of Microsoft Office Suite and shall be a highly organized individual.

Automotive technical background would be considered an asset. 

 What we Offer

Competitive remuneration package

Continuous development and mentoring

Flexible working arrangement

Health insurance

Employee referral scheme

Weekly breakfast

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